CARSTAR Raytown

Why CARSTAR for Collision Repair?

97% Customer Satisfaction Rating - It's more than a car. It's how you keep your life moving.

We depend on our vehicles for everything - getting to work, shuttling the kids to lessons and practice, running errands, taking vacations, and much more. So when our vehicles are involved in a car accident, our entire lives are put on hold. It's a hassle to deal with auto repairs, rentals, insurance, and estimates. You no longer feel in control, and the stress can be overwhelming.

At CARSTAR, we do everything we can to take that stress out of the situation. Our focus is always to get your car, and your life, back in order ASAP. That's why we do auto body repair faster than anyone else in the industry. And we don't just repair it quickly, we repair it right. Having the best technicians and working with the best equipment in our body shops, helps us make sure of that. That's why our Customer Satisfaction Index (CSI) rating is 97%.

In the end, we back everything we do with the industry's best nationwide warranty. It's just part of our overall approach that gives you the ultimate peace of mind. We mean it when we say: Relax, We'll Take it From Here.

Locally Owned & Operated

Locally owned and operated. And extremely proud of it.

At CARSTAR, we strongly believe in having local owners run our stores vs. corporate entities who have no ties to the community. It helps us maintain our "people first policy" and ensures that you always deal with a genuine person. Someone with your best interest in mind, rather than an individual who cares only about profits.

It's also an approach that helps us maintain a 97% CSI year after year. Your feedback is crucial to our performance, and we're always ready to listen.

History

Our proud history

Founder, Lirel Holt had been a shop owner and an expert in collision management for the 3M Company when he founded CARSTAR in 1989. He had shared his knowledge with thousands of shop owners and managers as director of the much heralded ARMS workshops. There he developed a belief that a network of Auto Body Repair Experts across North America would be a benefit for consumers and welcomed by the insurance industry. Lirel used his knowledge and contacts and dedicated his efforts to building the CARSTAR franchise system. He was the first to apply customer satisfaction, financial measurements and ongoing improvements and consistency on a large scale.

"Our first steps were simply to find honest shops who really wanted to improve."

For his efforts both at CARSTAR and within the industry, he has been recognized as an Ernst and Young Entrepreneur of the year, Lifetime Chairman Emeritus for ICAR, the leading technical organization and Chairman Emeritus of CCAR, the U.S. EPA's compliance assistance center. Most notably he was chosen as one of the "Collision Industry's Top Twenty Five Most Influential Leaders of the 20th Century." He is the third inductee into the prestigious automotive industries collision Hall of Fame, the Eagles Club.

"Work hard, be honest and provide value" was a mantra he shared with all who remain today.